Scotland Town Hall

9 Devotion Rd.
PO Box 122
Scotland, CT 06264 [Google Map]
Phone: 860-423-9634

Town Clerk Hours during Covid Emergency
Monday and Thursday, 9 AM - 1 PM
W  3 PM - 7 PM
Closed Tuesday and Friday
By Appointment Only
Please Call Ahead
860 456 7797 x 102

Specific department hours may vary, and are on their page

For assistance on the website, contact us at 860-456-7797 x101 during normal business hours

Before budget season gets underway, I thought I'd take a minute and alert our congressman to our post office situation. I'll put the text of the letter here. You'll see that I promised Rep. Courtney that Scotland residents would share their stories of postal woe with him. Please do that. The more we complain, the more likely it is that we can solve this problem. Just write a short note with your story to the address in the header below. 
I hope everyone received their Christmas cards on time, despite the address confusion. And have a good holiday.
Gary Greenberg
Scotland Town Hall   9 Devotion Road, P.O. Box 288   Scotland, CT 06264
Town Hall: (860) 456-7797 x1
December 24, 2019
Honorable Joseph CourtneyUnited States House of Representatives
55 Main Street, Suite 250
Norwich, CT 06360
Dear Representative Courtney:
I am the First Selectman of the Town of Scotland, which is in your district. I am writing to seek your help in a difficulty that the town faces that has to be addressed at the Federal level. It's a problem that may seem trivial at first, but with each day seems to be increasing in both practical and symbolic importance.
Scotland has about 1680 residents living in just under 600 households. But it is served by four different post offices. While a few of those households -- about 25 -- can receive mail addressed to them in Scotland, CT 06264, and while approximately 200 residents maintain a box at the Scotland post office, most people living here have postal addresses in four surrounding towns -- Hampton, Windham, Canterbury, and Baltic. Those addresses do not match their physical addresses. So, for instance, my physical address is 167 Station Road, Scotland, but my mailing address is 167 Station Road, Windham CT 06280. This discrepancy causes much trouble, including the following:
 -- Important mail, like tax bills and motor vehicle correspondence, which is keyed to a physical address, is returned by the post office to the sender as undeliverable. Or it is delivered to the right street address in the wrong town, as there are Station Roads and Plains Roads and Cemetery Roads (among others) in both Scotland and surrounding towns.

 -- Confusions occur in the opposite direction as well. In one case, an escrow agent, thinking that her client lived in Windham (because that was his mailing address), remitted tax payments to the Windham tax office. The payments were neither returned nor forwarded and the resident faced tax foreclosure.

 -- Package delivery services such as UPS or FedEx frequently cannot find their addressees, particularly during holiday season, when drivers unfamiliar with the local addresses are on duty.

 -- The precious few businesses in town cannot get reliable overnight delivery.

 -- Online retailers hold up shipments or misdirect them because the address given by a customer does not appear in their databases (which are evidently linked to USPS databases).

 -- Residents with post office boxes have to guess as to whether the delivery service uses USPS or UPS/FedEx in order to know which address to provide. And intercarrier shipments (like UPS/USPS last-mile) are frequently returned to the sender.

 -- People seeking Verified ID drivers' licenses or Global Entry cannot provide the proof of residence required by the state or federal government without a trip to the town hall to obtain a copy of a tax bill, as their mail indicates that they live in a different town from their drivers' license.

 -- Some census data is organized by ZIP code, with indeterminate consequences
I could go on, but you get the idea. With every passing day, as computer databases become more intertwined and dominant in our lives, the problems multiply, and people spend time and energy chasing their mail, dealing with customer service agents, and otherwise occupied with tasks that should be unnecessary.
Scotland is not alone in being served by multiple post offices. Sprague, our neighbor to the south, has three, none of which bear the name Sprague. But all of them -- Versailles, Hanover, and Baltic -- refer to geographic locations associated with their domicile; they are all located in Sprague. Scotland's non-Scotland addresses refer to other political entities. I know of at least one homeowner who purchased a house in town but didn't know until their tax bill arrived (addressed, of course, to another town) that they lived in Scotland.
As I am sure you can imagine, this fragmentation interferes with our developing and maintaining a cohesive town identity. Like many of the small towns in your district, Scotland is struggling for its financial life. it is challenging enough under current circumstances to maintain a sense of community; our lack of a common address makes it even harder. We need whatever help we can get to hold us together through these difficult times. A shared address would mean a lot.
I look forward to your response. Please be sure to direct it to the post office box listed above, as the address of Scotland Town Hall (9 Devotion Road) does not exist in the USPS database.
Gary Greenberg
First Selectman
Town of Scotland
PS I'd be glad to chat with you or a staffer about some ideas I have developed in conversation with postal service employees. And I have asked residents to send you stories about the problems they have encountered.,